Shipping policy
Thank you for shopping with Layfold. This Shipping Policy explains how we process, ship, and deliver orders placed through our online store.
We offer shipping to the United Kingdom and selected international destinations.
1. Order Processing
Orders are generally processed within 1–2 business days after payment has been successfully confirmed.
Our regular business days are Monday through Friday, excluding weekends and applicable bank holidays.
Orders placed before 4:00 PM GMT/BST (UK local time) on a business day are generally eligible for same-day processing. Orders placed after the daily cut-off time, on weekends, or on bank holidays will normally be processed on the next business day.
During busy periods, promotional events, or holidays, processing may occasionally take longer and may take up to 3 business days.
You will receive an order confirmation email after your purchase and a shipping confirmation email with tracking information once your order has been dispatched.
2. Shipping Methods & Delivery Times
We offer standard shipping to the United Kingdom and selected international destinations.
| Shipping Method | Estimated Delivery Time | Tracking |
|---|---|---|
| Standard Shipping – UK | 3–5 business days | Yes |
| International Standard Shipping | 7–15 business days | Yes |
Delivery times are estimates and are not guaranteed delivery dates. Actual delivery may vary depending on the destination, carrier schedules, customs processing, weather conditions, holidays, high order volumes, and other circumstances outside our control.
Custom Products
Orders containing custom products may require additional time for production and delivery.
For custom products, delivery may take approximately 7–15 days, depending on the product and destination.
Where applicable, the estimated timeframe for a custom product will be displayed on the relevant product page or communicated during the ordering process.
3. Shipping Costs
United Kingdom
Standard tracked shipping is free on eligible UK orders.
International Orders
International shipping charges may vary depending on the destination, order size, weight, and shipping service selected.
Any applicable international shipping charges will be clearly displayed during checkout before you complete your purchase.
Free-shipping promotions may be offered from time to time. Any applicable promotion and its conditions will be displayed on our website.
4. Shipping Destinations
Layfold ships to the United Kingdom and selected international destinations.
International shipping availability may vary depending on the destination and product.
If your country or delivery address is available during checkout, you may place an order for delivery to that location. If a destination is not available at checkout, we are currently unable to ship to that location.
5. Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.
Tracking information may take approximately 24–48 hours after dispatch to become active or show its first update.
You can use the tracking information provided in your shipping confirmation email to monitor your delivery.
6. Customs, Duties & Taxes
For international orders, the destination country may impose customs duties, import taxes, VAT, or other local charges.
Any such charges are determined by the destination country's customs authorities and may vary depending on local regulations.
Unless otherwise stated during checkout, customers are responsible for any applicable customs duties, import taxes, VAT, or other charges imposed by the destination country.
Customs processing may also cause delivery times to exceed the standard estimated international delivery timeframe.
7. Delivery Delays
While we aim to deliver orders within the estimated timeframe, delivery dates cannot be guaranteed.
Orders may occasionally experience delays due to:
- Carrier delays
- Customs processing
- Severe weather
- Bank holidays
- High shipping volumes
- Incorrect or incomplete delivery information
- Operational disruptions
- Other circumstances outside Layfold's reasonable control
If your order has not arrived within a reasonable period after the estimated delivery timeframe, please contact us so we can assist with checking the shipment status.
8. Lost or Damaged Packages
If your order appears to be lost, significantly delayed, or arrives damaged, please contact via live chat option or email us.
Please include your order number and a description of the issue. If your package or product arrived damaged, please also provide photographs of the packaging and the affected product.
We will work with the relevant delivery carrier to investigate the issue and determine an appropriate resolution. Depending on the circumstances and applicable consumer rights, this may include a replacement, refund, or carrier claim.
9. Incorrect or Incomplete Delivery Address
Customers are responsible for providing an accurate and complete delivery address during checkout.
Please carefully review your address before submitting your order.
If you notice an error in your delivery address, contact support@layfold.shop as soon as possible and before your order is dispatched. We will make reasonable efforts to update the information where possible.
Once an order has been dispatched, we may not be able to change the delivery address.
Layfold cannot be held responsible for delays or delivery problems resulting from an incorrect or incomplete address supplied by the customer. If an order requires re-shipment because an incorrect address was provided, additional shipping charges may apply.
10. Order Changes
If you need to change your order details, including your delivery address, please contact via live chat option or email us as soon as possible.
We will try to accommodate changes before the order enters processing or is dispatched. However, changes cannot be guaranteed once processing or shipment has begun.
11. Order Cancellations
You may request cancellation of your order at any time before the order has been shipped.
To request a cancellation, contact: support@layfold.shop
Please include your order number and cancellation request.
If the cancellation is approved, the applicable refund will be issued to your original payment method within 7 business days, in accordance with our Refund Policy.
Once an order has been shipped, cancellation may no longer be possible. In such cases, our Refund and Returns Policy will apply.
12. Delivery Estimates Summary
UK Orders
- Processing: 1–2 business days
- Peak-period processing: Up to 3 business days
- Transit: 2–3 business days
- Estimated total delivery: 3–5 business days
- Standard shipping: Free
- Tracking: Yes
International Orders
- Processing: 1–2 business days
- Peak-period processing: Up to 3 business days
- Estimated delivery: 7–15 business days
- Tracking: Yes
- Customs/duties: May apply depending on destination
Custom Products
- Estimated delivery: Approximately 7–15 days
- Actual delivery time may vary depending on the product and destination.
All delivery timeframes are estimates and may vary depending on carrier operations, customs processing, and circumstances outside our control.
13. Contact Us
Contact Information
- Email: support@layfold.shop (responses within 1 business day)
- Phone/WhatsApp: +44 7456437327
- Business Hours: Mon–Fri, 9:00 AM – 5:00 PM (closed on weekends and bank holidays)
- Address: 75 Haynes Cl, London N17 0QX, United Kingdom