Refund policy

By completing a purchase with Layfold, you accept the conditions described in this policy. This applies to all orders shipped within the United Kingdom. Nothing in this policy affects your statutory rights under UK consumer law.

Return Window Return requests must be submitted within 30 days of delivery. Items should be unused and unworn, sent back in their original packaging with all tags still attached. Any product showing wear, damage, or alterations will not be accepted.

How to Request a Return To start a return, email us with your order number and the reason for returning. Once approved, we will send return shipping instructions. Returns sent without prior approval may not be accepted.

Damaged or Incorrect Items If you receive an item that is damaged, faulty, or different from what you ordered, contact us within 48 hours of delivery with photos. We will arrange a resolution at no cost to you, including return postage where applicable. This does not affect your statutory rights under the Consumer Rights Act 2015.

Exchanges Exchanges are only offered for items that arrived damaged or incorrect. No exchanges are available for change of mind. Once we receive and inspect the returned item, your refund will be processed to your original payment method within 7 business days.

Restocking Fees Layfold does not charge any restocking fees on approved returns.

Refunds After we receive and inspect your returned item, we will email you an update. If your refund is approved, the amount will be credited back to your original payment method. Your bank or payment provider may take up to 10 business days to process the refund. Items that do not meet our return conditions may not be eligible for a refund.

Discounts and Promotions All discount codes and promotional offers must be applied at checkout. We are unable to refund promotions that were missed, forgotten, or had already expired at the time of purchase.

Customer Support For any questions, our support team is here to help. You can reach us using the contact details below.

  • Email: support@layfold.shop (responses within 1 business day)
  • Phone/WhatsApp: +44 7456437327
  • Business Hours: Mon–Fri, 9:00 AM – 5:00 PM (closed on weekends and bank holidays)
  • Address: 75 Haynes Cl, London N17 0QX, United Kingdom